Cancellation Policy

Places in the collection — standard terms

The houses and tables in the collection are small and family-run; a cancelled week is not easily refilled the way it is at a large hotel. Our standard terms reflect that, while staying fair to you:

• Stays: free cancellation up to 30 days before arrival. From 29 to 14 days, half of the booking amount is retained. Within 14 days, the booking amount is non-refundable. Your deposit is applied against these amounts, never in addition to them.
• Tables, rituals, and experiences: free cancellation up to 7 days before the date. Within 7 days, the hold or prepayment shown at booking is retained.
• The exact policy for your booking is always shown on the property page and again before you pay; where a property's own terms differ, the terms shown at booking govern.

If your dates can be refilled after a late cancellation, we will refund what the property recovers. It is one of the quiet advantages of a house that knows its guests.

Non-refundable and special rates

Some rates or dates come at a lower price in exchange for a non-refundable or partly-refundable booking. Where that applies, it is clearly labelled before you confirm, and those terms govern.

Hosted journeys

Journeys travelled with our hosts follow the cancellation schedule in their own booking terms, provided and signed at reservation. Because a journey holds rooms, tables, and partners across many days, its schedule differs from the terms above and takes precedence for that journey.

Upstream flexibility

Upstream members can change reservation dates without a change fee, subject to availability and any rate difference. Further flexibility unlocks with repeat direct bookings, as described on the Upstream page.

How to cancel or change

Manage a reservation from your Journey Room, or contact the hosts or concierge@vrelocollection.com. Changes depend on availability, and a price difference may apply.

Refunds

Eligible refunds go back to your original payment method, usually within 5–10 business days depending on your bank. Deposits and card holds are handled per the policy shown at booking.

If we or a property must change a booking

If a property has to cancel or materially change a confirmed booking, we will help you find an alternative or arrange a full refund of what you paid us. Where events beyond reasonable control — such as extreme weather, closures, or travel disruption — prevent a booking, we will act fairly and in line with your consumer rights under applicable law.

Travel insurance

We recommend travel insurance for every reservation, and require it for hosted journeys. A good policy covers exactly the cancellations this page cannot — illness, missed flights, and the rest of life's timing.